Refund & Returns Policy


Effective Date: January 14, 202

Thank you for choosing Benefits 2 Care Consulting. This Refunds and Returns Policy outlines the process, conditions, and timeframes for refunds and returns for the products and services provided by Candice Smith LLC doing business as Benefits 2 Care Consulting. By using our services or purchasing digital products, you agree to the terms outlined below.

1. Scope of This Policy

This policy applies to the following:

  • Consulting and Advisory Services provided to independent employee benefits brokers.
  • Digital Products, including the Caregiver Benefits Map, delivered electronically.

2. Refund Eligibility

2.1 Consulting and Advisory Services

Refunds for consulting and advisory services are generally non-refundable due to the customized nature of the work. However, exceptions may be considered under the following conditions:

  • Failure to deliver the agreed-upon deliverables as outlined in your service agreement.
  • Cancellation of services prior to significant work being completed.

To request a refund for consulting services, contact us at [email protected] with a detailed explanation of your concern. Requests will be reviewed on a case-by-case basis.

2.2 Digital Products (Caregiver Benefits Map)

Due to the nature of digital products, refunds for the Caregiver Benefits Map are available only under these conditions:

  • The product was not delivered as promised (e.g., download issues or incorrect files).
  • The product is defective or incomplete.

Refund requests for digital products must be submitted within 14 days of purchase.

3. Conditions for Refunds

3.1 General Conditions

  • Refunds will only be issued to the original payment method used at the time of purchase.
  • Refund requests must include proof of purchase (e.g., order confirmation or receipt).
  • Refunds will not be granted for:
    • Services or products already rendered or delivered in full as agreed.
    • Dissatisfaction based on subjective factors unrelated to the deliverable quality (e.g., changes in your needs).

3.2 Cancellation Fees

  • For consulting and advisory services, if you cancel after work has commenced, a cancellation fee may be deducted from the refund to cover the cost of work already completed.
  • Cancellation fees will be outlined in your service agreement.

4. How to Request a Refund

4.1 Steps to Initiate a Refund

  1. Contact Us: Send an email to [email protected] with the subject line “Refund Request.” Include:
    • Your name.
    • Order or invoice number.
    • Description of the issue (e.g., defective product or incomplete service).
    • Proof of purchase (e.g., receipt or confirmation email).
  2. Review Process:
    • We will review your refund request within 5 business days of receipt.
    • You may be asked for additional information or documentation during the review.
  3. Resolution:
    • If your refund is approved, we will issue the refund within 10 business days to the original payment method.
    • If the refund is denied, we will provide a clear explanation for the decision.

5. Product Requirements (Digital Products)

For refunds related to the Caregiver Benefits Map or other digital products:

  • Ensure you report any issues within 14 days of purchase.
  • If the product is downloadable, confirm that all files have been deleted from your devices after a refund is issued.

6. Fees and Costs

  • Refund Processing Fees: Benefits 2 Care Consulting does not charge additional fees for refund processing unless otherwise stated in your service agreement.
  • Customer-Incurred Costs: Any costs associated with return shipping for physical materials (if applicable) are the customer’s responsibility.

7. Contact Information

If you have any questions about this Refunds and Returns Policy or need assistance, please contact us:

  • Email: [email protected]
  • Mailing Address: Candice Smith LLC, 10940 SW Barnes Rd. #441, Portland, Oregon 97225 USA

8. Updates to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated effective date.

Thank you for choosing Benefits 2 Care Consulting. We are committed to providing exceptional service and addressing any concerns promptly.